Director of Operations
As Director of Operations, I work directly with the Customer Care and Client Services managers to prepare the teams for scalability and growth in every way while maintaining excellent service. Responsibilities include recruiting, hiring, staff and leadership training and development, process improvements, technology assessments and improvements, and compliance/regulatory adherence.
I came to Time Investment in 2018 with over 20 years of leadership experience. In my prior roles, I gained a wealth of knowledge and experience in the credit and collections industries, which I now bring to Time Investment. What I like most about my job is helping people to learn and grow professionally by sharing my knowledge, experience, and skills with them. Helping others grow professionally strengthens the entire team. What I love about Time Investment is that the entire company is built on a relationship driven model that echoes throughout everything we do. People are at the heart of our culture.
When I am not working, I enjoy spending time with my wife, family, and three dogs. I am passionate about knowledge and often listen to motivational podcasts and audio books. I also enjoy taking photos and videos of the night sky, the moon, planets, and stars with my Nikon P900.